I have not received my order. What should I do?
Orders can sometimes be delayed due to logistical issues. We try to keep our customers informed on the progress of their order. However, if you have not received your order within the delivery time specified and have not received an update from us. Please contact us: info@tjplumb.com
Can I cancel my order?
Once your order has been placed, we are unfortunately unable to cancel or make any amendments to the order.I cannot proceed to/complete checkout?
Please ensure all mandatory fields are completed, particularly the address field. Please double check the city/town as this needs to be entered. If you are still having issues, please contact support@tjplumb.com
My basket has cleared but I have not entered any payment details
This can sometimes happen due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues, please contact support@tjplumb.com