FAQs

Can I return an item?

A product purchased from TJ Plumb may be returned for the following reasons:

• If the product arrives faulty or damaged.
• If the product is incorrect due to a mis pick or misinformation (this must be reported within 3 days of receiving the product)

Items returned to TJ Plumb for the reasons outlined above should be done so within 30 days of receipt, and should also meet the following criteria:

• Goods must be returned as sold i.e. in the original packaging and in resalable condition.
• Any free gifts or other additional bundled items delivered with the products must also be returned.
• You must obtain a Returns Authorisation Number and label the parcel with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items and the product/item does not have a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at TJ Plumb at returns@tjplumb.com to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel.

Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by TJ Plumb. In this instance your item will either be collected or the postage will be refunded. This is at the discretion of TJ Plumb and cannot be requested.

We regret we cannot accept returns of various types of non-faulty products if:

• Any specially manufactured products made to order.
• Any items of a sanitary nature

For some items purchased we may ask the manufacturer to contact you directly to establish the nature of the fault and then depending on the fault we will either organise a repair or replacement or in some instances ask you to liaise with the manufacturer directly.

In some circumstances when products are past their warranty or repairs are outside the warranty terms a charge may occur.

When an item becomes faulty more than 30 days after purchase please contact the TJ Plumb Returns Department for advice.

My item has arrived damaged

Occassionally an item can be damaged in transit or due to a manufacturing defect. In this instance, the issue must be reported to us within 3 days of receiving the item 

Items returned to TJ Plumb should be done so within 30 days of receipt, and should also meet the following criteria:

• Goods must be returned as received i.e. in the original packaging
• You must obtain a Returns Authorisation Number and label the parcel/s with it to allow the return to be dealt with as efficiently as possible.

Failure to meet the above criteria may result in the return being rejected.

Some products are made to order or are shipped directly from our manufacturer. If you wish to return these items and the product/item does not have a fault a restocking fee may be applied. Please contact our returns team for more information.

If you would like to return an item please contact the returns department at TJ Plumb at returns@tjplumb.com to obtain a returns authorisation number. Once you have a returns number you will need to clearly display it on the outside of the parcel.